The small cardboard box, about the size of eight pop tarts stacked on top of one another, came in the mail. It said HP in big, bold letters. Replacement printer cartridges. The printer was still putting ink on the page, so naturally I was in no hurry to “poke the bear”. I am a huge subscriber to the if-it-ain’t-broke mentality. Several weeks go by and then the inevitable message, “Ink supply is low” shows itself consistently when I try to print something.
It’s time……
So I open the box. Inside, a thicker black plastic hollow container and three thinner ink cartridges, marked with red, blue and yellow circles. The battle lines are drawn. I say that because every time I have to do anything related to this printer, it’s cantankerous. I’d even go so far as to say it is downright mean-spirited. It prints blank sheets. Or is completely unresponsive. Or it’s out of paper. Or there is paper stuck in the depths of the machine, removable only by ripping it from the bowels of the inside, one sliver at a time, resulting in ink-stained hands, or it’s “no longer connected to the computer”. Who disconnected it? Or there are smudges. See what I mean?
So I open the front of the computer. One of several door-options available to me. Poke around. I can see the printer cartridges, but they’re way in the depths of the interior to the far right. Definitely not easily accessible. I poke some more and the whole mechanism slides over to the left, right in front of me. Almost magical. Could this endeavor be a slam dunk — my optimism clearly getting the best of me. Believe me, I know better. And it’s inconceivable to me that HP thinks that just shoving ink cartridges into a box and sending them out the door without instructions wouldn’t qualify as “best practices” in my book.
The old cartridges aren’t just sliding right out. Turns out you have to push on the ink cartridge where there’s a little indentation, shaped much like a thumbprint. I even have the presence of mind to look and see if the circle, indicating the color of the ink, goes into the slot in the up or down position. My hands have a fair amount of ink on them…small price to pay for browbeating this machine into submission.
Close the door. Humming and whirring and the sounds of stuff realigning. I wait. Then the message on the screen, “Printer cartridges are incompatible with this model.” HUH? This printer is just this close to being incompatible with continuing to live in this house, rent free. This printer has been on my last nerve for years. I reopen the door. I push on the ink cartridges to make sure they’re seated correctly., because frankly I don’t know what else to do. Giving them a little shove seems to be a good option. I close the door again, while sighing loud enough to be heard in the next zip code. More whirring. More mechanical sounding adjustments going on. The “copy” light comes on in the display screen. I’m going for broke. I find a piece of paper with writing on it to see if the printer will print.
It prints.
HP’s winning streak is over.
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